Shipping policy

Effective Date: May 13, 2026

This Shipping Policy applies to all orders placed on our store.

1) Shipping Destinations

We ship parts and upgrades to the following destinations:

  • United States
  • Australia
  • United Kingdom
  • EU member countries

Availability may vary by product listing. Please check the product page for destination-specific notes.

2) Shipping Rates

Shipping costs, if applicable, are displayed at checkout. Many orders ship with duties and taxes included — see Section 6 for details.

3) Estimated Delivery Time (Estimates Only)

Parts & Upgrades: approximately 15–25 business days from dispatch (Air / Priority Freight from China)

Delivery times are estimates and may vary due to customs inspection, carrier capacity, weather, or peak seasons.

4) Processing Time

Orders are typically processed within 1–3 business days. Exceptions may apply during peak holiday seasons.

5) Tracking

Tracking numbers are provided for all orders. Please allow 24–72 hours after dispatch for the carrier to update the first tracking scan.

Note: For international shipments, tracking updates may pause for 10–14 days during transit. This is normal and does not indicate a lost shipment. If there is no movement after 20 days, please contact us.

6) Duties, Taxes & Customs Documents (Important)

We aim to make your purchase as hassle-free as possible.

Tax-Inclusive Service (DDP): For orders to the US, Australia, and EU member countries, we use a Delivered Duty Paid (DDP) service. This means we cover customs duties and import taxes, and you should not be asked to pay additional fees upon delivery. Please note: DDP coverage may not apply to all destinations or remote areas. Any applicable charges shown at checkout will prevail.

Documentation Policy: Because we clear customs using bulk consolidated shipments, we cannot provide individual government-issued customs tax receipts or import entry documents for personal tax deduction purposes.

  • What we CAN provide: a standard commercial invoice/receipt for your purchase amount
  • What we CANNOT provide: separate VAT invoices or Customs Bill of Entry/import entry documents

7) Address Accuracy

Customers are responsible for providing a correct and complete shipping address. If a shipment is returned due to an incorrect address, refusal of delivery, or failure to pick up, a reshipment fee may apply.

8) Damaged / Missing Items

If your order arrives damaged, incomplete, wrong, or DOA, please contact us within 48 hours of delivery. Provide clear photos/videos of the packaging, shipping label, and the item itself. Claims submitted after this window may not be accepted.

9) Contact

For shipping questions, email: support@capcodemotion.com