Contact Us
Contact Us
Need help with fitment, shipping, order status, or controller APP setup? Send us a message, and we'll get back to you as soon as possible.
Support email: support@capcodemotion.com Hours: Mon–Fri, 9:00–18:00 (China Standard Time, UTC+8) Typical response time: 24–48 business hours (please allow for time zone differences if you're in the US/AU/EU)
Please include (required):
- Your order number and the email used at checkout
For Fitment / Recommendations (please include)
- Bike model & year (e.g., Sur-Ron Light Bee X 2025 / Ultra Bee / Rerode R1+)
- Your country/region (US / AU / EU / UK)
- Products you're considering (controller / motor / harness) + your goal (torque / top speed / reliability)
- If possible: battery voltage (e.g., 72V) and your current setup
Shipping & Import Notes
- Parts: US / AU / EU / UK supported.
- For many destinations, we ship via a DDP-like service (duties & taxes included) through our freight forwarder. Coverage may vary by destination and shipment type. If the carrier/customs request any additional charges, please contact us before paying.
- We can provide a commercial invoice/sales receipt for your order. We do not provide importer-of-record services or custom local clearance documents beyond what is required for shipment.
Important (Damage / Missing Items / DOA)
If your order arrives damaged, incomplete, or dead-on-arrival (DOA), please contact us within 48 hours of delivery and include photos/videos of the packaging, shipping label, and item.
Brand Disclaimer
Capcode Motion is not affiliated with or endorsed by Sur-Ron, Rerode, or any other brand. Fitment advice is provided as guidance only; installation may require professional assistance.